Evervolve recognises the importance of protecting the personal data entrusted to us and is committed to safeguarding your privacy. This Privacy Statement explains how we collect, use, disclose, and protect personal data when you engage our services or use our website. We manage personal data in accordance with applicable data protection laws, including the Personal Data Protection Act (PDPA), and with relevant professional and healthcare obligations.

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When you browse our website, we do not collect information that identifies you personally. Personal data is collected only when you contact us, submit an inquiry, or engage our services, and is limited to information you voluntarily provide for the purpose of delivering and managing our services.

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The personal data we may collect includes information relating to individuals receiving services, such as their name, date of birth, therapy or health‑related information, and service history, where this information is necessary for service delivery. We may also collect information about parents, caregivers, or other responsible parties, including their names, contact details, and any information required to coordinate services and manage administrative processes. When our website is accessed, limited technical information may be collected to support functionality and improve user experience, such as browser type, device information, and cookie data. Health‑related information is collected only where it is required to support service planning and delivery.

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We collect, use, and disclose personal data only for purposes that are reasonable, appropriate, and necessary. These purposes include providing and delivering our services, supporting administrative and operational functions, communicating regarding appointments and service‑related matters, preparing progress updates and reports, processing payments, and complying with legal, regulatory, and professional obligations. We may also use information to maintain service quality and improve website performance. Evervolve does not use personal health information for any advertising or marketing purposes.

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Evervolve does not sell or rent personal data. Personal data only when it is necessary for service delivery. Such disclosure is limited to authorised service providers or third parties engaged to support our operational activities, and only where they are subject to enforceable confidentiality obligations. We may also disclose personal data when required or permitted by law or regulatory authorities. In all cases, any disclosure is limited to the minimum information necessary for the relevant purpose.

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Consent is obtained before the collection, use, or disclosure of personal data. Consent may not be required in situations where disclosure is necessary to comply with legal obligations or to address matters of safety. For individuals under the age of 18, consent must be provided by a parent or legal guardian. You may withdraw consent at any time. However, withdrawing consent may affect our ability to continue providing services where essential information is required for safe and effective service delivery.

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Evervolve takes reasonable steps to protect personal data through appropriate administrative, physical, and technical safeguards. Access to personal data is restricted to authorised personnel who require the information to perform their duties, and our systems and storage practices are designed to prevent unauthorised access, modification, or disclosure.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to meet applicable legal and Ministry of Health (MOH) regulatory requirements. When data is no longer required, it is securely deleted or disposed of in accordance with established procedures.

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This Privacy Statement may be updated from time to time to reflect changes in our internal practices, operational needs, or legal and regulatory requirements. The most current version will always be made available on our website.